Shipping policy

Processing Time

Orders are processed within 1–2 business days. Orders are not processed on weekends or public holidays.

Shipping & Delivery

Estimated delivery times:

Netherlands & Belgium: 5–7 business days
EU countries: 5–12 business days
International: 7–14 business days

Delivery times are estimates only. Delays caused by carriers or customs are beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a confirmation email including your tracking details.

Incorrect Address

You are responsible for providing the correct shipping address. We are not liable for packages lost due to incomplete or incorrect address information.

Lost or Damaged Packages

If your package arrives damaged or does not arrive, please contact us within 48 hours at info@reluxacare.com, including your order number and, if applicable, photos of the damage.

Customs & Import Duties

International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer.

Contact

For any questions regarding shipping, please contact us at:
info@reluxacare.com

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