Shipping policy

At ReluxaCare, we are committed to providing a smooth, reliable, and transparent shopping experience for all our customers across Canada. Please review our shipping policy below before placing your order.

Free Shipping Across Canada

We currently offer FREE shipping on all orders within Canada, with no minimum purchase required.

At this time, we only ship to addresses located within Canada.

Delivery Timeframes

Order Cut-Off Time

5:00 PM (EST)

Orders placed after this time will be processed on the next business day.

Processing Time

1–4 Business Days (Monday–Friday)

All orders are carefully prepared and processed before being handed over to one of our trusted shipping partners.

Transit Time

6–12 Business Days (Monday–Friday)

Estimated Total Delivery Time

7–16 Business Days

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, peak seasons, or other unforeseen circumstances.

Shipping Partners

We work with reputable and reliable delivery carriers, including:

Canada Post
UPS
FedEx
Purolator

Carrier selection may vary depending on your location and order requirements.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use this tracking number to monitor the progress of your shipment through our "Track My Order" page.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

ReluxaCare cannot be held responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete address information provided by the customer.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible.

For damaged items, please include:

Your order number
A description of the issue
Clear photos of the damaged product and packaging

We will investigate the matter with the carrier and work towards a satisfactory resolution.

Need Assistance?

If you have any questions regarding shipping, delivery, or your order, please contact us:

Email: info@reluxacare.com

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (EST)

We aim to respond to all customer inquiries within 24 business hours. Messages received during weekends or public holidays will be answered on the next business day.

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