We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@reluxacare.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at info@reluxacare.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item.

Sale items and gift cards cannot be returned.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@reluxacare.com.

Company Information

Business: LYEN GROUP LTD

Email address: info@reluxacare.com

Registered office address: 71–75 Shelton Street, Covent Garden London WC2H 9JQ United Kingdom

Company number: 16860999